ငွေပြန်အမ်းမှု မူဝါဒ

ဤမူဝါဒသည် KwinChain မှတစ်ဆင့် ပြုလုပ်သော ဘွတ်ကင်များအတွက် ငွေပြန်အမ်းမှုကို မည်သည့်အခါ မည်သို့ ဆောင်ရွက်ပေးသည်ကို ရှင်းပြပါသည်။ ပယ်ဖျက်ချိန်နှင့် ငွေပြန်အမ်းရာခိုင်နှုန်းများကို ကွင်းပိုင်ရှင်က သတ်မှတ်ပါသည်။

1. Deposits & full payments

Depending on the venue, you may pay a deposit to reserve a slot or the full amount upfront. Deposits hold your booking and are credited toward the total. Whether a deposit is refundable depends on the owner’s cancellation policy below.

2. Customer cancellations

If you cancel within the owner’s free-cancellation window (shown at checkout), you are eligible for a refund according to that policy. Cancellations after the cutoff may be partially refundable or non-refundable, as set by the venue.

3. Owner cancellations

If a venue owner cancels a confirmed booking, you are entitled to a refund of amounts paid for that booking, subject to the owner’s configured refund percentage and applicable law.

4. Unpaid & unverified bookings

Bookings that are not paid within the payment hold window expire automatically and the slot is released — no charge applies. Where a payment is submitted but not verified by the owner within the verification window, the booking expires and any captured amount is refunded.

5. How refunds are issued

Approved refunds are returned to your original payment method or to your in-app wallet where applicable. Processing times vary by payment provider and typically take [X business days] to appear.

6. Disputes

If you believe a refund was handled incorrectly, contact us at [support@kwinchain.com] with your booking reference and we will review it with the venue owner.

7. Contact

Questions about refunds? Reach us at [support@kwinchain.com].